Vehicle Substitution Policy

Our commitment

When you book a specific vehicle, we intend to provide that vehicle. Quiet Black Limousine operates a small fleet, and each vehicle is prepared for the trip it has been assigned. This policy explains what happens on the rare occasion when the confirmed vehicle cannot be provided.

When substitution may occur

• A mechanical issue or safety concern identified before or during the day
• Damage from an earlier trip that has not yet been repaired
• A delay on an earlier trip that would make the vehicle late for yours
• Weather or road conditions that make a particular vehicle unsuitable
• Circumstances beyond our control, such as an accident or a recall

What we will do

We will notify you as soon as a substitution is known, using the phone number or email in your booking. We will provide a vehicle of similar or higher standard at no additional charge. Where only a vehicle of a lower standard is available, we will offer the choice of accepting it with a price reduction stated at the time or canceling without charge.

Capacity

A substitute vehicle will carry at least the number of passengers and bags stated in your booking. If that is not possible, we will tell you before the trip and you may cancel without charge.

Vehicle images

Photographs on this website are representative of our fleet. Appearance may vary in small details such as wheel design, interior trim or lighting.

Requests for a specific vehicle

Where a specific vehicle is essential, for example for a wedding, a photoshoot or an event, please tell us at the time of booking. We will note the requirement and discuss contingency options with you in advance.

Liability

Our responsibility in the event of a substitution is limited to providing a suitable replacement or a refund of amounts paid for the affected trip.

Contact

Questions about this policy may be sent using the details on the Contact page. This policy is effective as of the last-updated date shown at the top of this page.