Purpose

This policy sets out what we ask of passengers so that every trip is safe, comfortable and respectful for guests and chauffeurs alike. By booking with Quiet Black Limousine, the person making the booking agrees to it on behalf of every passenger.

Safety

Seat belts must be worn by every passenger while the vehicle is moving.
The number of passengers may not exceed the seating capacity of the vehicle.
Children must be secured in appropriate child seats as required by law.
Passengers may not distract the chauffeur, interfere with the vehicle's controls or ask the chauffeur to drive unsafely or unlawfully.

Smoking, vaping and alcohol

Smoking and vaping are not permitted in any vehicle. Alcohol may not be consumed in the vehicle unless permitted by law and agreed with us in advance, and never by anyone under the legal drinking age. Illegal substances are prohibited.

Food and drink

Bottled water and light refreshments are welcome. We ask that meals be enjoyed before or after the trip rather than in the vehicle.

Respect

Chauffeurs will treat every passenger with courtesy and discretion, and we ask for the same in return. Abusive, threatening or discriminatory language or behavior toward the chauffeur or other passengers will not be tolerated.

Ending a trip

The chauffeur may end a trip, without refund, where a passenger's conduct creates a safety risk, damages the vehicle, breaks the law or makes it unreasonable to continue. Where practical, the chauffeur will first give a warning.

Belongings

Passengers are responsible for their belongings. Please check the cabin before leaving. Items found after a trip are held for 30 days and returned at the owner's request and cost.

Damage and cleaning

Damage and soiling beyond ordinary use are handled under our Cleaning & Damage Policy.

Contact

Questions about this policy may be sent using the details on the Contact page. This policy is effective as of the last-updated date shown at the top of this page.

Passenger Conduct Policy